In this Copyblogger post James has written how important it is to empathize with your readers. I think this is the most important aspect of your entire copywriting activity. Empathizing with your readers means knowing exactly what they are feeling and what they are looking for. If you are busy blowing your own horn you are never going to understand what your readers really want from you.
Although he has pondered over many other points but this is the most important point because everybody wants to hear or read about himself or herself. If I visit a website or a blog I’m not doing the website owner or the blog a favor; I go there because I want to go there, I need to derive something from there, and if I find something totally contrary and totally unwanted I leave immediately to seek the thing that I want from another source.
That is why whenever I am interacting with a client before starting work on his or her copy I make it clear that we have to talk to the reader in an interactive manner. We have to understand why the reader is there in the first place. And then immediately attend to his or her requirement or necessity.