5 content marketing trends in 2018, according to Salesforce

5-content-marketing-trends-in-2018-according-to-salesforceAlthough the fundamentals of content marketing are unchanging, the trends keep changing every year. This is because new content sharing platforms keep popping up and the line between various formats (text, video, image) is constantly being blurred.

I will have my own take on this sometime in the future, but this Salesforce blog (accompanied by a podcast) throws some light on the 5 content marketing trends in 2018.

Summarily, the 5 content marketing trends in 2018 (according to the Salesforce post) are:

  1. The job profiles of content marketing teams are changing: With content marketing (on the web) blossoming into a complete realm in itself and being recognized as one of the most vital marketing tools, it no longer means writing blog posts and articles and hoping to generate traffic from them. It’s a complete discipline. You need to have an expertise. You need to have a knack for creating killer content and then statistically distributing that content.
  2. Adaptable, contextual content: In the coming years content will no longer be simple blog posts and Facebook and LinkedIn updates. Devices will be interacting with each other without human interaction and lots of content would be changed between them. Quality AI-powered voice-interfaces are making an impact on how content is ranked and used by search engines like Google. More content is written the way people speak. More content is written in the form of answering questions rather than ongoing monologues. Contextually, content will need to learn to exist independently so that the central communication is not failed even when a small chunk of content is picked by a random device.
  3. Transparency and credibility is going to matter more: There is lots of content on the Internet. Whom do you trust? If a particular company is making some claims through its content, since everybody is producing content, it is very difficult to believe who is telling the truth. So, complete transparency will be demanded – from whom the content is coming, who is publishing it and from where the data is being picked.
  4. Content is going to be the fundamental building block for all types of marketing: There are many companies that are already building their entire marketing strategy on the foundation of their content. Coca-Cola for example. Their official website is called Journey, which is nothing but pure content. When companies and organizations start using stories to promote their products and services instead of advertisements, content is obviously going to be at the center of all promotional activity.
  5. There is going to be little difference between paid, owned and earned media: First, here is a blog post on the Differences between Owned, Earned and Paid content marketing channels. What this means is, these days your content can exist on multiple platforms. In traditional sense, owned content is whatever content you publish under your own blog or domain name. But then what about content that you publish on Facebook or Medium? People are also publishing blog posts on LinkedIn? Although the content is published by you, it belongs to a different medium.

It’s always good to know about the emerging trend in your field, in this case, content marketing, so that instead of following, you lead at the front.

Trends change from year to year but what remains the same is the quality of content that you produce and distribute.

How do you explain content marketing to a child?

Einstein explaining content marketing to a childIf you find it difficult to explain the concept of content marketing to a business executive, perhaps you should try explaining what is content marketing to a child.

Einstein said: “If you can’t explain it to a six-year-old, you don’t understand it yourself.”

When I came across this quote, in another tab I was reading a blog post quoting various content marketing and digital marketing experts explaining what content marketing is.

As a concept content marketing is very old. All those corporate journals and newsletters were nothing but content marketing. The soap operas were content marketing.

But this concept is very difficult to explain to a business executive to whom everything is blurry either because the idea is too good to be true or he isn’t ready to accept that conventional advertising isn’t as good as it used to be (it was never good, it’s just that, now it has an alternative).

So how do you explain content marketing to a child?

explaining content marketing to a child

Content marketing means…

  • Help people with your content
  • Make them feel good
  • Become a source of useful information
  • They begin to like you
  • They begin to appreciate your knowledge
  • They begin to trust you
  • They do business with you

It’s as simple as that.

Of course, it is not as simple as that, but this is the beginning. These are the fundamentals of content marketing. You don’t use content marketing to directly promote your business. You create a platform where your prospective customers and clients find something highly useful or entertaining, on an ongoing basis. Publish your content in such a manner that you don’t hard sell, you are always useful, and people know what business you offer.

Since they know you and trust you, they would rather do business with you than someone they are unfamiliar with.

Take my business for example. I provide content writing and content marketing services. I continuously share useful information about content writing and content marketing on my blog as well as on social networking platforms.

My blog is my base. All my quality content exists here. Since I’m continuously writing on various topics related to content writing and content marketing, people easily find the information they’re looking for on my blog. They also come across my links and search engines for relevant keywords.

Then I’m constantly sharing my links on LinkedIn and Twitter. I’m constantly appearing on people’s timelines. I make sure I share the information they can use to grow their businesses.

This, is content marketing. I publish and disseminate helpful content. People find that content useful. They appreciate it. They may not hire my content writing and content marketing services immediately, but whenever they do, they remember that I provide the services.

This is how you can explain content marketing to a child.

4 stages of buyer’s journey and the role of effective content writing

4 stages of a buyers journeyDifferent marketers may have different views on how many stages a buyer goes through before making a purchase, what comes to my mind is that the 4 stages of a buyer’s journey are:

  1. Awareness that one needs a particular product or service
  2. Research, and information gathering and idea exchange about the needed product or service
  3. When the buyer decides to go with a particular product or service
  4. The buyer purchases that particular product or service

At every stage of a buyer’s journey your content writing can play a vital role. Whether it is stage 1 or stage 4, your content is indispensable, and even a small oversight can send your prospective customer or client scurrying away. Now let’s explore these individual stages and see how your content writing can lead your prospect up till the conclusion of the fourth state.

Awareness that one needs a particular product or service

This awareness can be voluntary, induced by a friend, a family member, or a colleague, or by your content. Your content writing becomes crucial in this first stage of the buyer’s journey if you need to make the buyer aware of the need for him to go for your product or service.

Take for example my content writing and content marketing services. You hire me because

  • You know that effective content writing and content marketing can improve your conversion rate, your search engine rankings, and consequently, get you more business;
  • You have read material that has made you aware of the fact that you can use effective content writing to grow your business without spending a ton of money on online advertising.

Sometimes the buyer knows that there is a particular product or service that is being used by many people, but somehow, she is not convinced that she herself needs that product or service. At this stage, your convincing content writing can make her aware of the fact that even she requires that product or service.

Sometimes the buyer isn’t even aware that she needs your service. There are many business owners with very badly written content on their websites and consequently the conversion rate is either zero or very low. They are totally disappointed with the website. They either end up thinking that what they offer is not needed or at least not needed from them, or they try out various things without really knowing what they want.

In such circumstances, educational content can help. If your business is not doing well due to your content, through my content writing, I can make you aware. But how are you going to find me without knowing that you need my content writing service?

For that, you must be able to find my website for search terms like “how can I sell more from my website?”, “how can I improve my conversion rate?”, “how can I improve my search engine rankings?”, and so on. Through strategic content writing, I must make you aware that there is a solution available for your problem.

Research, and information gathering, and idea exchange about the needed product or service

Once a person realizes that she may actually have a use for a particular product or service, she starts doing research. She wouldn’t like to settle for the first product (or service) she comes across. She would like to know all her options. Normally she will do research on Google. She may also look through various forums. She may ask on Facebook and Twitter. She may read blog posts.

This is the stage when helpful content that you may have published elsewhere (other websites, blogs and social networks) may prompt her to visit your website. Even content published on your own blog may help her know more about how her need can be satisfied with your product or service.

Many people decide to hire my content writing service after reading my blog posts. I share so much information on content writing and content marketing that my clients are convinced that I know my stuff.

When the buyer decides to go with a particular product or service

Just because a buyer has decided to go with your product it doesn’t mean you can rest assured. She can leave in the middle of making a payment. Once your customer has decided that she is going to do business with you, you need to convince her that

  • You are reliable and trustworthy
  • You are going to provide value for money
  • You are going to be there in case there is a problem
  • She is getting a good deal by not getting the same product from somewhere else

The buyer purchases that particular product or service

Most of the businesses claim that 40% of their business comes from repeat customers – customers who have already done business with them and have had good experience.

Your existing customers are your best leads; don’t let them go and don’t let them forget about your business. Maybe you are selling multiple products or service. Having experienced satisfaction after doing business with you, they would rather do business with you again than try someone untested, even when they’re purchasing something totally different.

Having gotten a few blog posts or webpages written by me, many of my clients return for random content writing assignments or even for ongoing content writing jobs. This is because even after years, they remember my services because I’m constantly publishing content on my blog and also send them email updates.

Your content writing can help your buyer throughout her buyer’s journey.

3 Most Important Objectives of Content Marketing

3 most important objectives of content marketingIt is often difficult to explain to a layperson why use content marketing to promote one’s business.

What are the main objectives of content marketing? Why is it important to understand your content marketing objectives? Why is it better than conventional advertising and marketing?

Most importantly, why spend money on it?

The concept of content marketing has existed since the time immemorial and individuals and businesses have been using content marketing to keep their customers coming back to their businesses.

After the advent of the Internet the concept has gained prominence because creating content and publishing it is easier on the Internet compared to using conventional means like books, magazines, pamphlets and newspapers.

If you want to use content marketing to promote your business, all you need to do is, set up a blog under your domain name, start publishing quality content, and then start distributing their content using the social channels available to you. Even this single step can help you achieve many of your content marketing objectives.

Although the actual implementation can be much more complex and may require lots of other steps, the point is that the entry barrier is quite low. If you are ready to put in the effort, there is little deterrence aside from the fact that your competitors may work harder to outsmart you.

One of the oldest instances of content marketing can be found in this post that talks about two brothers who invented a usable hose pipe to douse fires. One of the brothers used an educational booklet to explain people how this invention could be used. He also used to give presentations. He used visuals. He also provided consulting services (on how to use the hose pipe). All these methods are nothing but content marketing.

Another good example of content marketing is a village fair. Why do most of the people go to a village fair? 70% of the people have no intention of purchasing stuff. They mostly go because of the entertainment available at the fair. There are shows. There are mythology storytelling sessions where folk singers use colloquial language to tell awe-inspiring stories. There are giant wheels and merry-go-rounds for kids and adults.

The basic draw is the entertainment. This is content.

This content draws people to the village fair site and this in turn benefits all those merchants and shopkeepers who want to sell at the fair.

The Disney company, once having created the brand, makes more money selling the merchandise than from its movies and animation films.

The entire television industry depends on this concept. Through their content, television channels, including news channels, create a platform for themselves and once they have built an audience, they make money selling advertisements.

Content marketing through TV

Hence, the most important objective of content marketing is to create a platform for you  or your business. Then people keep coming back to this platform to consume your valuable content.

The more they consume/read your content, the more familiar they become with your product or service.

Most of the established content marketers insist that content marketing is basically educating your prospective customers and clients. It’s providing them solutions. It’s solving their problems. It’s being there when they need you.

The marketing part comes where you make it easier for people to find you.

No matter how great and valuable and useful your content is, unless people know about it, it is of no use.

This is why, once you have published content, you have to market it, you have to promote it in such a manner that people are able to find it and then they can benefit from it.

Aside from this, the 3 most important objectives of content marketing are:

  1. Lead generation
  2. Brand awareness
  3. Thought leadership

This may sound like a business jargon, but these 3 content marketing objectives make it very easy to explain it to someone how it can help a business.

Content marketing for lead generation

Every business needs to generate leads because these leads eventually turn into sales. So, if your content marketing efforts are generating leads, then it is a successful campaign. It is meeting one of its biggest objectives.

The statistics in this Slideshare presentation say that businesses that blog regularly generate 88% more leads compared to those who don’t publish a blog post regularly.

more lead generation with blogging

It’s obvious. The more content you have all over the Internet, the better are the chances of your links being found by your prospects, provided you are focusing on the right kind of content.

If I want to attract an audience who would like to hire my content writing and content marketing services, then obviously I should be writing content around these topics, whether I publish it on my own website or somewhere else (on Medium, for example).

Why your content gets you more leads?

Remember that everything depends on how effectively you publish and market your content.

Assuming that you are targeting the right market, with more content in circulation, you get more targeted traffic.

People associate you with high-quality content. Due to your consistency and adherence to high-quality, your prospective customers and clients begin to respect you.

They either directly do business with you or they recommend your business to people they know.

Content marketing for brand awareness

One of the greatest content marketing objectives is brand awareness.

You may also like to read How to build your brand with content marketing.

Brand awareness, as the term speaks for itself, means, more people know about your brand and are aware of what it stands for. This sort of content marketing may not get you business directly (but indirectly, it certainly does) it makes your brand visible.

Despite being one of the greatest content marketing objectives, tracking business growth via brand awareness can be a tricky business because your brand can grow in many ways and most of these ways are not easily trackable.

People repeatedly come across interesting content by you and they become familiar to your presence.

The best way of creating brand awareness through content marketing that comes to my mind is guest blogging and publishing informative articles on other websites.

By publishing guest blog posts on other blogs and websites you immediately put your brand in front of a completely new audience. If I want to put Credible Content in front of my prospects, I can submit blog posts to various websites like LinkedIn, Entrepreneur, web design blogs (to encourage them to hire my content writing services) and other business niche websites where people would be looking for a content writer.

You can also publish lots of educational material and simply let it be known that it’s your brand that’s publishing the material.

Content marketing for thought leadership

This is to establish your authority as an expert, or as a niche product or service provider. For thought leadership you need to publish lots of insightful content that helps people in real-world situations. You are considered a thought leader when your wisdom solves actual problems rather than dabbling with vague topics

Anyway, the objective of this blog post is not to talk about how to develop a strong thought leadership. It is to talk about the most important objectives of content marketing: lead generation, brand awareness and thought leadership. These are the basic, fundamental content marketing objectives and then they spread into various branches and sub-branches.

As a content marketing strategy Coca-Cola is launching a digital magazine in India

Coca-Cola journey magazine launched in IndiaFor a very long time Coca-Cola has had a very well-defined content marketing strategy. In fact, it is one of the first major company to openly declare a content marketing strategy. Here are the two YouTube videos the marketing and advertising division of the company released in 2011-2012.

 

As the introductory lines of this Marketing Week article on the Coca-Cola 2020 content marketing strategy says

Coca Cola no longer relies on traditional ad agencies for creative ideas, instead taking a collaborative approach to storytelling and content creation, according to its global advertising strategy head.

The article also reports Coca-Cola’s vice president of global advertising strategy and excellence Jonathan Mildenhall…

All advertisers need a lot more content so that they can keep the engagement with consumers fresh and relevant, because of the 24/7 connectivity. If you’re going to be successful around the world, you have to have fat and fertile ideas at the core.

A few years ago, Coca-Cola completely did away with its official homepage for the website and instead, started displaying the Journey magazine’s homepage. The beverage company has been publishing its content marketing in many countries and now it is also introducing the magazine in India.

Since content marketing is all about telling stories, in its 2020 strategy Coca-Cola has decided to create stories. How can the company do that? By making positive impacts in multiple spheres.

It’s like, create positive stories and then publish those stories in the magazine. Coca-Cola is an unhealthy drink so the company would like to change the perception. This perception can be changed by telling positive stories about the brand and about the product.

A long time ago I worked with a client who had the same philosophy for his content marketing strategy but somehow the team, including myself, were not very consistent so instead of becoming a clearly-defined strategy, it became a hodgepodge. The client constantly said that we should engage in different activities and then write about those activities on the blog, but neither the activities happened nor the writing.

So, if you go to the Coca-Cola India website, instead of the usual business website, you encounter the Coca-Cola Journey magazine’s homepage.

Journey was an internal magazine that was originally published for the company’s employees and stakeholders in the 1980s. When Coca-Cola decided to switch from conventional advertising to content marketing somewhere around 2010, the magazine transitioned into a globally available publication.