Author Archives: Amrit Hallan

About Amrit Hallan

Amrit Hallan is a professional content writer who helps businesses improve their conversion rate through credible and compelling content writing. His main strength lies in writing search engine optimized content without compromizing quality and meaningfulness.

What is conversation marketing?

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Although the meaning of the term “conversation marketing” is self evident there is lots of confusion regarding what it actually means and what are its benefits. You must be wondering why I am talking about a marketing concept on a content writing blog. Content writing is basically a form of marketing:you communicate your marketing message to your readers so that they do business with you. In the same vein conversation marketing encompasses communication both ways; it is an exchange of ideas in real time. You are not only marketing your message you are also aptly listening to your customers and clients.

But listening and communication doesn’t just happen. Why would anybody be interested in knowing what you have to offer or in communicating what you want to know? To know people better and to make them know you better you have to strike up conversations. Interesting, direct conversations that make people think constructively. When they talk about ideas seeded by you it becomes easier for them to remember you and associate you with the service or product you provide.

These days I am closely observing companies and organizations indulging in conversation marketing through their social media and networking profiles. There are many few who get the hang of it. Most of them simply want to accumulate hundreds of thousands of followers and friends and dump their marketing messages upon them as if they are carrying out the usual advertising campaigns using traditional media channels. What is the use of broadcasting your message to those who don’t want to listen to you or have no idea what you’re saying?

They don’t realize that more than marketing they have to initiate conversations. The marketers call this the conversation age due to a plethora of social networking tools available on the Internet and almost everybody using them. You throw a stone and it will probably hit somebody having a Facebook or a Twitter account. It shows people are desperate to have conversations among their friends and new people to stumble upon on these websites. Okay, let us not use the negative word “desperate” but everybody wants to converse with everybody else. May it be common folks or celebrities everybody is talking to everybody.

Amidst all this talking you rise like an uninvited Sphinx and start blaring out your marketing message urging people to do business with you. Nobody cares. It’s not that people don’t want to buy but when they are interacting among their friends, relatives and the loved ones they don’t want somebody to butt in and make offers. It puts people off.

Conversation marketing helps you get over this psychological hurdle. Become familiar to your prospective customers and clients by striking up conversations with them. You need to be a part of the crowd, while standing out at the same time. You have to be interesting and useful. If you’re simply there to spout your marketing messages nobody is going to follow you unless you are targeting the MLM industry.

When both the sides talk you develop a rapport. People don’t take you as an irritating marketing person when you talk to them about their day-to-day concerns. Of course if you are a bigger company talking about mundane things may not be possible all the time and in this case it is better to stick to your brand but here too you can be interesting. Share interesting stuff about your business. Ask people how they prefer to use your product and so far what has been their experience. Be prompt in replying because people very soon lose the thread due to scores of other ongoing conversations.

The basic idea behind conversation marketing is to familiarize people with your presence without bothering them with too much marketing speak. It is a great opportunity in fact. If you are an adept conversationalist you can quickly develop a following and people begin to pay close attention to what you say and how you respond. The actual benefit manifests when people begin to talk about your product or service among themselves even without your presence. This is the actual essence of conversation marketing — people begin to converse about you or your business and preferably in a positive manner. I will talk more about this in my future posts

My understanding of social media marketing

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It has become a cliché I know, “social media marketing” but then every trend sooner or later, as more and more people begin to adopt it and begin to claim themselves as experts in, becomes a cliché.

As it often happens with me my entry into the world of social media has been a bit lackluster. I have been interacting on Facebook and Twitter and have also been providing consulting services to some of my regular clients but when it comes to my own presence on social media I haven’t been very particular. Actually, the same thing happened with my blog too. When I was helping other people promote their blogs I was totally neglecting my own blog. Anyway, this post is about my understanding of social media marketing.

What exactly is social media marketing? Does it merely mean creating profiles on various social media and networking websites and posting content, and on and off interacting with your friends and followers? This is not marketing, this is simple networking and communication and your mom must already be doing this among her circle of old friends and relatives.

Marketing is a bad word, I know but it is a necessary evil, if you want to call it so. Out of the negative shade it is an activity that makes people aware of the services and products you offer.

Conventional marketing is mostly one-way: you create advertisements for television, newspapers, magazines, and even on the Internet (remember banner and link ads?). You can even publish pamphlets and fliers and get them distributed or mailed. After being exposed to your advertisement people may or may not respond. It depends on how well the advertisement has been created and what is the demand for your product or service.

Social media marketing on the other hand creates ripe ground for marketing. And it’s not just marketing in its pure sense. You may like to call it brand awareness. You don’t necessarily call it marketing because on social media and networking websites people are not very big fans of marketing and business promotion. It happens but it happens in the form of communication. Social media marketing in its true essence means

You remain active
You keep interacting with your friends and followers
You keep them engaged
You inform them
You educate them and seek advice
You let it be known through your fan or profile page what you do for a living and what sort of business to promote
You encourage discussions around your product or service, unobtrusively
You constantly measure response and take further steps accordingly
You reach out to new people and make old people feel valued
So on and so forth

You cannot simply put a page there and expect people to start doing business with you. You need to establish a long-term relationship with them. You have to show them that you are interested in them, that you are concerned about their welfare, that it matters to you how they think and what they think, you are there to help within your means, and in between, if they need something and you happen to be selling it, suggest that they can get it from you.

Benefits of social media marketing

There are many benefits of engaging your present and prospective customers/clients on social media and networking websites.

You create relationships instead of customers and clients
You actually interact with people as an individual
The communication is more focused and targeted
It is an ongoing process so there is greater brand awareness
People become more familiar with your presence and may even respond better to your conventional advertising campaigns
You can develop a stand-alone platform to launch products and services
You can obtain instant feedback and react accordingly
If there is a public-relations problem you have a ready-made communication tool with you through which you can reach hundreds of thousands of eager listeners instantly
You can educate people with real-time interaction
You can analyze the metrics of conversion with greater and more predictable accuracy
You can show your human side to your customers and clients
You can strike up new, amazing friendships
You can get new product ideas by carefully listening to your social media audience

There can be many more benefits but these are the immediate once that come to my mind.

So should your organization invest in social media? Again, “invest” sounds a bit mercantile but what I mean is investment in terms of effort and money. Of course as a busy person you wouldn’t like to update your Facebook and Twitter accounts multiple times a day and beside you need to be very careful about what activities to indulge in through your social media presence, especially if you are representing your business. You have to define guidelines and you have to strategise your activities. Although social media marketing is an ongoing activity you have to move towards long-term and short-term objectives. Your every single posting and interaction must take you one step forward towards those objectives.

For this, you need help. You will need professional help: people who know the inns and outs of social media and who can take positive decisions for you. This is where investment comes in because you will have to pay them for their time. Social media is fun only as long as you’re doing it for yourself; if you want to do it for others you expect decent compensation because it is a serious job. The person, after all, represents your business. Everything he or she says reflects upon you (your business); hence, it requires lots of maturity, experience and tact to interact with your followers and friends on social media on your behalf. I will be writing more about this in my forthcoming blog posts.

How Not To Depend Much On Search Engines

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95% of my writing business depends on search engine traffic. This is a dangerous situation. What if something happens – some change in the ranking algorithms, something that is not liked at my website – and my listings vanish from the search engine result pages? Does this mean I should pack my bags? Although I can start all over again and try to get back into the search engine results but this is a very shaky situation and I am sure many of you too are faced with the same dilemma. What is the best way to deal with such a situation?

Let us accept that the search engines are very powerful promotional tools and they should never be excluded from your Internet marketing effort, but they should never be the sole suppliers of your traffic. With millions of websites scattered all over the Internet it is not too ambitious to try to get some traffic from these websites directly. I will again emphasize that you can get the best traffic from search engines because when people come from search engines they are already looking for a specific search term and this may not happen if they are coming directly from a website. But then the advantage of getting traffic from a website is that a person clicks on your link fully knowing where he or she is heading to. So how can you generate traffic outside of the search engines? Here are a few thoughts; you are welcome to add yours.

Publish a blog

Regularly publishing a blog is the best way of driving high-quality traffic to your website without having to depend on search engines. Although blogs get tons of traffic from search engines due to the way they are published, a lot of traffic also comes from other websites and blogs and this is an advantage not enjoyed by conventional websites. People are constantly linking to blog posts, commenting about them, commenting on them and recommending them to their readers and friends. There are even many social bookmarking websites just to promote blog content among various readers and blog publishers. In few instances some bloggers have been blocked by the search engines (that is, their links didn’t show up on the search result pages) for violating various rules but the blockage didn’t affect them much although they did notice it and wrote about it. The mere act of writing about the blockage got them hundreds of thousands of hits from other blogs and websites. They couldn’t have generated such massive traffic merely from search engines. Once your blog has crossed the popularity threshold you don’t have to worry much about search engine traffic.

Have quality content on your website or blog

Interesting content draws crowds to your blog or website. People not only read the content they also like to link to it whenever possible, and if they are really impressed they put a permanent link to your blog on their blog or website. Quality content also enhances your credibility and people begin to trust you for your opinion. You get tons of repeat traffic. Great content also encourages your visitors to subscribe to your RSS feeds and this also helps you increase and maintain your readership – this readership doesn’t have to depend on search engines to find your blog and consume your content and consequently, generate business for you.

Be active on social media websites, online forums and blogs

We live in a conversation economy; lots of business is generated by encouraging conversation between buyers and sellers. But this is just one small aspect of social media marketing. What you are actually doing is establishing long-lasting relationships with different individuals. You don’t necessarily have to do it for a selfish reason because being social means giving more than taking. Be useful to people and people will be useful to you. Be an interesting person, be a resourceful person and people won’t take you as a business bug. Try to interact with people through Twitter, FaceBook, Tumblr, Digg, StumbleUpon, etc. Often it is not possible to track conversations on all social media websites so just focus on a couple or even a single website but do it thoroughly and establish yourself there as an authority. Network with as many people as possible.

Similarly, constructively interact on various online forums because you can get lots of quality traffic from these forums. Don’t spam and don’t leave meaningless comments just to leave your links because this doesn’t work; people don’t click your link if they don’t like what you have written. You should also leave comments on other blogs to let people know about the existence of your blog or website. But make sure that you add value to the ongoing discussion and this means read the content present on the blog or website carefully, think about it, and only then add your opinion.

Distribute your content to blogs and websites

There are many blogs that would eagerly accept your guest posts provided you have written something really worth reading and captivating. When these bloggers publish your blog post, what is known as guest blog post, they often put a small profile of yours under the post or over it with the link connecting to your blog or website.

Similarly you can submit succinct, useful articles to various websites and article submission websites. These article submission websites draw lots of traffic from search engines; this way you can get indirect traffic from search engines in case your own website or blog vanishes from there.

Include your link in your e-mail signature

This might not look like much but you never know where your e-mail may end up and who might click on the link you have included in your signature. And anyway having a link is a lot better than not having it. This can be really effective if you send out lots of e-mails on a regular basis.

Publish a newsletter

In terms of the Internet this is one of the oldest surviving modes of communicating with your visitors. When they visit your website encourage investors to subscribe to your newsletter so that they can receive regular updates from you. Although this can be same as subscribing to your RSS feeds but your newsletter is a bit different – people don’t need an RSS reader first of all to read your updates, and second, it will be difficult for you to publish everything on your blog; sometimes you need to communicate only through e-mail. Publishing a newsletter is one of the greatest ways of getting tons of highly targeted traffic to your website without having to depend on search engines.

Do share on this blog if you are aware of more methods of generating targeted traffic to your website or blog without search engines.

10 ways to get regular content for your website or blog

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Continuous writing

To be successful on the Internet you constantly need to communicate with written words. Written words – the content on your website or blog – constantly convey your thoughts to your visitors. They attract new visitors and keep the old visitors hooked to your writing. But this also involves writing regularly. The more regular you are, the greater is the level of interaction and communication. Agreed, networking and interacting on other blogs and online forums do play a vital part, eventually it is your content that wins you the day.

Unless you have ideas of encyclopedic dimensions it is very difficult to come up with new ideas and new matter on a daily basis. You can do this without external help if this is the only thing you do: thinking about and generating content for your blog or website. But if you have only got, say between half-an-hour to one hour, to think about what to write, collect your thoughts and plan them and then write them down, it becomes an uphill task and often gets assigned to the back burner. Here are a few things that can help you get regular content for your website or blog:

Hire a content writer or a team of writers: You can hire writing services according to your budget but this is the best option if you have no time to research and write content for your blog or website. The person that you hire most probably has experience researching online and coming up with fresh and relevant content. This doesn’t mean that you assign the entire responsibility of creating content for your blog a website to your content writer, you will need to constantly keep a vigil and make sure that the content tallies with the fundamental philosophy of your blog or website.
Subscribe to RSS feeds: There can be an information overload when you are subscribed to too many RSS feeds but your RSS feeds subscriptions can prove to be the best resource to get fresh writing ideas. You just need to stick to the most important blogs and content websites while tracking your RSS feeds. Don’t rush while subscribing because this will eventually lead you to around 1000+ subscriptions and the mere number will dissuade you from even opening your RSS reader. Subscribe to RSS feeds judiciously and follow them closely in order to get fresh updates.
Use blog search: Many search engines, including the good old Google let you conduct searches on various blogs. You can use your favorite search term to check what all people are writing on it and then come up with your own content accordingly.
Read about your topic: Reading gives you lots of writing ideas as it fills your mind with your thoughts and wisdom. Whether you agree with what you are reading or not you have something to say, either pro or against. Reading also expands your knowledge-base and the more you know the more comfortable you get writing on your topic. Read books relevant to your field, read blogs and websites that talk about your topic, and interact on online forums. Of course you will need to keep a tab on your time in case you don’t have much time to spare.
Visit content aggregation websites: Content aggregation websites such as popurl.com, alltop.com, digg.com, etc. publish lots of highly relevant and contextual links with great regularity. Make it a point to visit these content and aggregation websites routinely. It is better if you can go to them at least once a day but you can decide your schedule according to your work schedule.
Interact as much as you can: Regular interaction exposes you to newer opinions and varying ideas. Interact with people who are already doing great things in your field. For instance if you want to write about blogging then you should try to regularly interact with people who are successful bloggers. You can use social media networking websites like Twitter and FaceBook to keep track of the ongoing conversations. For these social media networking websites there are many online tools that help you track conversations according to topics and keywords. Actively participate in these forums. But be sure of what you are communicating.
Use your existing content for new ideas: Many of your existing blog posts and articles may carry further topics and subtopics. Sometimes an entire article can be created out of one subheading. For instance, if you wrote a blog post on the benefits of regular blogging you might have written about using blogging as a great blogging tool and you might have written just one paragraph on the topic. Why not write a complete blog post or an article on that?
Invite your visitors to give you ideas: Lots of bloggers ask their visitors what they would like to read on the blog. I think this is a great way of getting new writing ideas because after all the most difficult part of writing regularly is getting writing ideas. Once you have a topic it is much easier to come up with the content. You can ask your visitors to give ideas regarding what they would like to read on your blog or website through the comments section.
Maintain an ideas file: Ideas are like the sparkling fireflies; they happen randomly and unless you have reached Nirvana, you can hardly control them. It is always better to devise a mechanism to preserve them whenever they grace you. You should maintain an ideas file and keep storing ideas whenever they occur so that you can refer to it whenever you need to get some new writing ideas.
Be passionate about your topic: Your mind brims with new and exciting ideas when you are passionate about the theme of your blog or website. Your passion helps you focus and work harder towards collecting your thoughts and expressing them; people can feel the passion in your words and expressions. But can you be passionate about something you are not comfortable with? This dilemma is often faced by professional writers because they have to write on myriad topics with unwavering interest. How do they keep the flame of passion burning all the time? They derive their passion from the fact that they have to write well no matter on what they are writing. In a similar manner you can seek passion in your topic too.

Aside from these activities you can also syndicate content from various organizations that provide regular content to blogs, online magazines, online newspapers and websites.

When you regularly update your website or blog it shows that you are serious about talking to your visitors. It doesn’t always have to be prim and proper and you can be especially yourself on your blog provided you are not discussing your pyjama parties and doggy excursions all the time on your Internet marketing blog; the content should always be relevant to your theme and must always have a target audience.

Content marketing doesn’t stop with n number of webpages or blog posts

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Whenever I tell this to my clients they think I’m trying to get more business from them, which is true, in a sense, because if I’m telling you to get more content from me, and that too on an ongoing basis, I cannot afford to provide it for free. It’s like, getting solar panels installed on your roof is a good step because once you have covered the cost of installation the power you get is practically free (and you save your environment from getting more polluted).

So, it doesn’t make sense to grow cynical if a solar energy company asks you to buy solar panels from it simply because it would mean it is trying to do business. Anyway, the point of this post is not that. I think generating content on an ongoing basis must be a conscious choice and being a savvy business person you should be able to decide for yourself.

Having said that, if you’re getting 20 articles or blog posts written and after that you think that your content marketing campaign is over you need to rethink. Millions web pages are being generated on a daily basis. At least 500-1000 among them are lapped up by search engines, bloggers, website publishers and social media/networking users to promote and spread. These are the top ones that attract the majority of the traffic of that particular day.

For how long can you sit on the laurels of those 20 articles or blog posts? The reality of the current state of the Internet is that you constantly need to publish new content in order to stay in the game.

You want people to keep coming back to your blog or website. You also want social media/networking users to continuously promote your content. You want the search engines to keep on crawling your website/blog so that whenever you are making new offers or updating your content it is indexed and reflected in search results very fast. You want to cover as many keywords as possible in order to increase your targeted search engine traffic. You also want to build a community around your product or service so that people not only buy from you they also promote your business through word-of-mouth marketing.

This requires ongoing content publishing.

Both people and search engines are constantly looking for fresh, topical content to learn from and to promote. They are not going to highlight or promote the same content again and again.

You need to provide them fresh content.

Publishing new content on an ongoing basis doesn’t mean that you do it every day (although this is preferred because you accumulate more content faster). There are many clients who prefer just one blog post every week. Some go for three blog posts. It depends on their budget and the requirement. There are many types of audience and some audience do not appreciate receiving fresh content everyday.

So quantity is not an issue here. The issue is continuity. Publish less content, but keep it going. It is like business marketing. Do you stop after a single campaign? No you don’t. Companies keep coming up with new campaigns in order to draw new customers and clients. Content marketing is also a part of that process.