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“Yeh Meri Family” was a content marketing campaign to promote mutual fund

Yeh Meri Family content marketing example

Yeh Meri Family content marketing example

Content marketing through storytelling is a powerful medium and many brands have been using this technique for decades now.

One of the recent examples was this nostalgia-inducing Netflix series “Yeh Meri Family”.

Set in the mid-90s, the story is mostly about a teenager called Harshu, who has a kid sister and an elder brother who is preparing for his engineering entrance exam.

The series has 7 episodes and in all the 7 episodes, Harshu goes through different travails of early teenage life. Sometimes he is a cute kid, sometimes a bit nasty, and sometimes nice. It has all the ingredients of an engaging story and once you start watching the first episode, you want to watch all, and you feel bad when the series suddenly ends. You wish that the next season becomes available soon.

In the backdrop, his father (wonder why he’s obese, even if he represents the average Joe) is a mutual fund investment consultant.

He is shown giving advice to people on why it is better to invest in mutual funds. He also has some clients who are really happy with him and through him, have been able to make some good mutual fund investments.

They seem to be a slightly rich middle-class family.

It is a complete family show and when we were watching it, it didn’t strike that it was in fact a content marketing campaign to promote a mutual fund company.

But after reading this post it becomes clear why the father was such a champion of investing in mutual funds. This series is a part of the Association of Mutual Funds of India (AMFI) larger campaign “Mutual Fund Sahi Hai” that people in India must have seen on TV.

This is what differentiates content marketing from conventional marketing and advertising. Whereas, in the conventional marketing and advertising, the product or the service takes the center stage, in content marketing, it is the storytelling that takes the center stage and the product or the service creates a positive association rather than dominating the discourse.

People used to conventional marketing and advertising may think that the actual product gets lost in the narrative full of characters and incidents, and to some extent, they might be right, especially in the case of “Yeh Meri Family”, but how much the product is highlighted depends on the messaging.

The purpose of the Netflix series (or the YouTube series) was not to promote the product as such, but the concept. They show a reasonably affluent and comfortable family with all the family members having somewhat an equal say in the affairs of the family – even the youngest daughter.

The father provides mutual fund consulting services and makes a decent living. Even in the 90s, they have a car and a reasonably big house. They also have a scooter.

While the ups and downs of the teenage life go on, the father has conversations about the benefits of investing in mutual funds. People come to him with doubts and he alleys those doubts whether he’s having conversations in the playground while the boys play cricket, or in his office.

I cannot say whether watching the series had a lasting impact on my psych, especially about investing in mutual. I think the messaging was too subtle. But maybe that’s what the promoters wanted.

Why the Samsung India Service ad is a great storytelling example

Samsung service India ad YouTube screenshot

The Samsung India Service ad generated 150.3 million views, becoming the most watched ad on YouTube.

I got the update from this Marketing Land update and I’m not clear whether this was the most watched ad of November 2017 or the entire 2017 year. But that’s not the point of my this post.

First, watch the video…

//youtu.be/779KwjAYTeQ

The video shows a Samsung Service van driving through very rough terrains while the technician continuously reassures some “ma’am” that he is going to reach soon.

“Ma’am” needs a reassurance that he is going to reach before 7. He commits that he will. He and his van driver overcome multiple obstacles on a mountainous terrain.

She keeps calling and he keeps reassuring that he is going to reach on time.

Near to the climax we discover that “ma’am” is a young, visually impaired girl.

As soon as the technician realizes that, he has this wondering look, something like, why is she in a hurry to get her TV repaired, even when she cannot watch it?

The suspense keeps on building as he repairs the TV.

Finally, he is able to repair it and the young girl calls out to everybody in the house. Apparently it’s a hostel or a shelter for the blind. Young, smiling and laughing kids run into the TV room.

The girl asks for the TV remote, switches on the TV and there is this reality TV show, a singing competition, in which a blind girl is mellifluously singing a haunting Nusrat Fateh Ali Khan rendition.

It’s one of my favorites, so can’t resist putting it here for your pleasure…

//www.youtube.com/watch?v=cV7_YJf1BBw

The blind girl in the room very proudly tells the Samsung technician that the girl on TV is from there, and she is her best friend.

In content marketing we’re constantly talking about telling stories.

In this ad Samsung India, through a very touching story, tells how important giving such a service is, once people have invested in one of their products, and how seriously they take their customers.

They could have used the usual, run-of-the-mill advertising line showing a family in a metropolitan city having problems with their TV set and how Samsung Service quickly solves the problem.

Although this would have delivered the message, it wouldn’t have made the sort of impact that this ad makes.

How does the story make an impact?

  • People should relate to it
  • The storyline should be fluent and simple
  • The core message should be clearly delivered without overtly expressed (in terms of advertising and content marketing)
  • It should leave an imprint

Through this ad Samsung India Service successfully conveys that once you have purchased a Samsung appliance you are never on your own no matter where you are.

Through a single storyline the story manages to deliver the entire essence of Samsung India Service

  • They provide after sales service everywhere, so people should be able to buy Samsung appliances anywhere.
  • Their support staff and technicians are punctual.
  • They have launched a Samsung India Service van that can easily travel to remote locations.
  • The Samsung staff is committed and well-equipped.
  • Samsung Service is a part of your life story.

An emotional angle is added by showing that the place where the service van is going is full of blind kids and one of the inmates has made it to the national TV through her talent despite having no vision.

The story-line does not want to arouse a feeling of pity by showing a house full of blind kids who are very cheerful and full of jest and enthusiasm.

This spirit also rubs onto the technician from Samsung who is initially a bit puzzled by all the excitement and all the blind kids running around and later on, although subtly, he understands why the TV needed to be repaired urgently.

This, should be the essence of content marketing – tell meaningful stories that don’t just convey the business message that you want to convey, but also touch people deeply in a manner that they remember you and they want to associate with you.