Author Archives: Amrit Hallan

About Amrit Hallan

Amrit Hallan is a professional content writer who helps businesses improve their conversion rate through credible and compelling content writing. His main strength lies in writing search engine optimized content without compromizing quality and meaningfulness.

Content writing: why is it important to know your audience?

Finding the right audience for content writing

Finding the right audience for content writing

Why must you know your audience when writing content?

To give an answer to this question, you need to first understand why in the first place you are writing a particular blog post, web page, or landing page.

You are writing to serve the need of someone.

Whom are you talking to?

Why should they listen to you?

What words and search terms do they use when talking about or searching for your business?

What common questions do they have?

Successful content writing takes an audience-centric approach

It may be difficult to do extensive research on your audience before every content writing project, but you can do a little bit of study or questioning to at least find out for whom you are writing.

I will give you the example of this blog post.

I’m writing this for people who are looking for the importance of defining an audience when writing content.

I am also writing for people who are simply researching for their own blog post, or would like to link to my blog post when referring to information present here.

Am I targeting people who need to hire a content writer?

Maybe indirectly, but not directly.

People looking for a content writer may not search for how to write content for a carefully selected audience, unless their awareness level of content writing is an entirely at a different height.

This University of Maryland article makes very nice suggestions about selecting your audience and then modifying your communication accordingly.

Suppose you have a car accident. It was a minor accident, but an accident, nonetheless.

You tell your parents about the accident – you may tell them differently.

You may tell your friends about the same incident a bit differently.

What about the insurance company?

What details are you going to skip or include?

Will you tell these different categories of people your story in the same order or different order?

Obviously, the narration will be different.

Email can be another example.

The season’s greetings that you send to your customers and clients are completely different from the greetings that you send to your cousins and siblings.

The point is, whenever you are communicating, you are communicating to a certain audience.

The same is true for content writing.

When you are writing content, you need to modify it based on your audience.

When you are writing content, you cannot please everyone.

If you try to please everyone, you please no one.

Therefore, you need to narrow down your audience.

Select that one person for whom you are going to write.

In content writing terminology it is called “defining persona”.

How to target the right audience for writing content?

There can be different types of audience based on

  • Occupation
  • Age
  • Marital status
  • Social background
  • Hobbies
  • Gender
  • Interests
  • Location
  • Health status
  • Income
  • Professional background

Understandably, you can just imagine the traits of your audience.

You may need to check out different data sources such as

  • User feedback
  • Customer surveys
  • Internal customer database
  • Third-party analytics tools
  • Onboarding and exit interviews
  • Surveys
  • Your own research.

Suppose you have designed a health app.

You want to write lots of blog posts and articles about the benefits of using the mobile app.

But you want to target only those people who stopped going to the gym in the wake of Covid-19 outbreak.

Even when things are back to normal, they don’t seem to be able to catch up with their old habit.

You want to make them health-conscious again.

They are lacking the motivation.

They need a psychological and emotional push.

You may have to write your blog posts differently for this set of people.

On the other hand, there are people who are motivated, but are not getting enough time.

They don’t need to be encouraged.

They are simply looking for a solution that would allow them to maintain a good health despite their busy schedule.

For them, your blog posts will sound differently.

The better you can target your audience, the more effective will be your content writing.

How to prevent self-criticism from sabotaging your content writing process

Self-criticism sabotaging your content writing process

Self-criticism sabotaging your content writing process

Self-criticism isn’t just toxic, sometimes it can be devastating.

Different toppings and subtopics discussed in this blog:

Do you want to become a successful content writer?

Unconsciously, self-criticism might be one of the biggest roadblocks that you don’t even know you face.

It creeps up on you slowly and gnaws at your content writing process unbeknownst to you.

You think that other content writers are better than you?

You are unable to negotiate prices because you begin to believe you don’t deserve to be paid much.

You assume you don’t understand the topic.

You worry that you won’t be able to meet the deadline.

I have written professional content for more than 17 years.

Even now, whenever I am about to begin a new content writing project, I’m filled with self-doubt and besieged by a wave of self-criticism.

Whenever I receive a new query, I wonder whether I will be able to deliver what the client needs.

I suffer from the imposter syndrome.

The inner voice tells me: you are not good.

You are deceiving your client.

You are pretending to be a good content writer.

Though, over the years, I have developed some techniques to beat the demons of self-criticism.

Why does self-criticism raise its head when writing content?

Self-criticism is natural.

It is good in small, manageable doses.

It keeps you on your toes.

It pushes you to improve and better yourself.

Hence, a little of it doesn’t harm you much and in fact, does you good.

In fact, I often come across content writers who definitely need some self-criticism.

Their writing is really bad.

Still, they act as if they are writing for the New York Times on a regular basis.

Even that level of confidence can be toxic.

Self-criticism on the other hand exists in the form of wanting to better yourself.

At a fundamental level I know I write better than many people.

I write good sentences.

I am confident of my writing style.

I can express any complicated idea simply.

My self-criticism originates from the fact that I may not have enough information to write what I’m supposed to write.

I may not have the appropriate vocabulary to work on a specific project.

I’m not good enough to get published in reputed publications.

My self-doubt doesn’t originate from the inability to express myself.

In different people, different types of self-doubt and self-criticism exist.

The problem with content writers is that they need to get paid for their writing per document or per assignment.

The client is instantly going to judge how the content writer has written.

There is always a fear of rejection.

There is always a chance that the client may think that the writing is not worth paying for.

Most of the content writers are underpaid so there is always this financial insecurity looming large at the horizon.

Gradually, self-criticism attains such a proportion that it begins to sabotage your entire content writing process.

Content writing and confidence go hand-in-hand

Remember that when you are writing content, you are writing for businesses and individuals who are running businesses.

Your content writing must instill confidence among your readers.

If your content writing lacks confidence, it will show through your words and sentences.

You will sound stiff and unsure.

You will convey the same feeling to your readers.

Your words have a magical way of communicating your true feelings.

Hence, to write with conviction, you must build your confidence.

Confidence comes with knowledge.

It comes with experience.

It comes with a core set of beliefs within you.

The best way to build your confidence as a writer is to write.

Write when you get work.

Write even when you don’t have paid assignments.

If you write only when you are paid, your writing becomes stilted.

Think like any other performing art.

Does a singer sing only when he or she is performing in front of an audience?

No.

He or she practices every day.

Do athletes perform athletic fetes only during sporting events?

No.

They practice for hours every day.

Practice writing every day.

In fact, write for 2-3 hours every day, whether you have professional content writing assignments or not.

Techniques for subduing self-criticism as a content writer

As I have written above, little bit of self-criticism can be used constructively.

It prompts you to excel.

It encourages you to better yourself.

But lots of self-criticism can be harmful.

When it stops you from writing, when it begins to meddle with your content writing process, you need to take some measures to control it.

Here are a few things you can do:

Distinguish between being critical and being self-critical

Sometimes we are critical of ourselves.

This is different from being critical about your work.

You certainly need to review your work.

Sometimes I revise documents multiple times.

I edit sentences.

I change words.

Complete rewrites are needed sometimes.

This shouldn’t be confused with self-criticism.

Even writers who have sold millions of books have editors.

Their books are revised multiple times.

So, each time you find an error, or you need to revise a sentence, don’t self-criticise yourself.

This is integral part of content writing.

Acquire knowledge of content writing

As I have written above, knowledge is empowering.

The more you know, the better you write.

Read books on content writing and copywriting.

Join LinkedIn forums on writing, content writing and copywriting.

Interact with other content writers and copywriters.

Follow blogs on the same topics.

Learn the latest about SEO copywriting.

I’m working with multiple writers these days.

Many writers write like content writers who used to write 10-15 years ago.

They haven’t updated their styles.

They haven’t upgraded their language skills.

Although they write well, they can do much better if they keep an eye on the latest trends in content writing and online copywriting.

Never shy away from learning and acquiring knowledge.

People in every profession are constantly learning.

The same is true in the field of content writing.

Start a personal blog

Starting a personal blog means updating it, not if every day, but at least a couple of times in a week.

I have found that blogging is one of the best ways to beat self-criticism.

Choose a topic that is close to your heart.

It doesn’t have to be a professional topic.

This is my blog on content writing and copywriting, but I also have a personal blog where I share my passion on books, religion, politics, and other topics.

On a personal blog I can write in whichever manner I feel like.

Even if people judge me, I don’t really care because my livelihood does not depend on my personal blog.

I get to express myself.

I get to practice my art of writing.

I have a small fan following that raises my confidence.

I get to build my own writing style.

But, it requires work.

You need to update your personal blog on regular basis.

Don’t constantly compare yourself with other content writers

Comparing yourself with other content writers can be positive or negative.

When you compare to learn, it is positive.

When you compare to discourage yourself, it is negative.

It is fine if another content writer writes better than you.

It is fine if his or her range of vocabulary is vast.

It is all about learning.

It is all about regularly practising your art.

It is all about acquiring knowledge.

If that particular content writer can write so well, so can you.

You are not there yet, but soon you will be.

You are already writing.

You have already reached a certain level.

Now you need to improve.

As you gain more experience, your writing will improve.

It has improved till now, it will improve further.

Learn to do research

A lot of times you are hit by a deluge of self-criticism when you cannot find the right information that you need to write content.

For every content writing project you need to research.

You need to find information.

Google may be your best friend.

It has advanced search features that can help you filter out unnecessary information.

You may need to use different queries to find exactly the information you are looking.

Sometimes, a seemingly impossible topic becomes crystal clear once you have done some research.

Also develop a system of storing information when you’re researching so that the next time when you need to find the same data, you already have it.

I use note-taking apps like OneNote and Google Keep to preserve important bits of information.

Work with a mentor

These days I’m working with around 15 content writers and I am mentoring some of them.

It is not like teaching.

A mentor can help you fine tune your writing without being extra critical.

An experienced person becomes your mentor only when he or she thinks you have the ability to excel.

This in itself is an endorsement and proves that you are capable of becoming a successful content writer.

Interact with experienced content writers on Twitter or LinkedIn.

Regularly engage with them.

Respond to their updates.

Ask them if you could work for them.

Then once you have been working with an experienced content writer, politely ask if you can seek some guidance.

Revisit examples of exceptional writing that you have done

Even those content writers who have been working for a few years suffer from bouts of self-criticism.

I have been preserving the testimonials that my clients have sent me.

Sometimes a client recommends my work and CCs me the email.

Sometimes he or she sends me high praises.

I save such messages separately.

I go through them when I’m self-doubting myself.

I have worked on some very difficult content writing assignments, but I forget about them when I’m going through self-criticism.

I have created a separate folder where I have saved all the challenging content writing assignments, I have worked all these years.

After opening the document, I start reading and soon, I experience self-criticism melting away.

Self-criticism is a state of mind.

A state of mind can be quickly altered.

You just need to hack your way out.

One step at a time.

Don’t be impatient with yourself.

Accept the problem, and then work towards a solution.

Recognize different aspects of your writing abilities that need improvement.

Then improve, one writing ability by one.

How to do SEO copywriting under the Google helpful content update guidelines?

SEO copywriting under the Google helpful content update guidelines

SEO copywriting under the Google helpful content update guidelines

The Google helpful content update is active by now.

It is propagating all over the Internet and it will take two weeks to know whether it has hit your website or blog or not.

Main topic and subtopics covered in this blog post:

Does the latest search algorithm update make SEO copywriting a bad word?

The guidelines of the new Google helpful content algorithm update specifically state that content written for search engine rankings will lose its search engine rankings.

Good quality, well-researched, and human-centric content will gain rankings.

What is SEO copywriting?

It means writing in such a manner that your content is optimized for your chosen keywords and it ranks higher on Google and other search engines.

Theoretically there is nothing wrong in trying to improve your search engine rankings if you’re looking for search engine traffic.

SEO copywriting in its true sense delivers value to humans first.

At the same time, copywriting is done in a search friendly manner.

The text is organized and formatted in such a manner that its easier to crawl and analyze it.

Yes, keywords are used strategically.

Variation of the keywords are also used.

But when I do SEO copywriting, my main purpose of using the keywords is using the language that is understood by the readers.

It is because they use the search queries in the same language they speak.

Does Google look down upon SEO copywriting?

Not exactly.

In fact, multiple times Google has made recommendations on how to write search engine friendly content – content that can be easily crawled, indexed and ranked.

Then what’s the problem?

The problem is that quite often web publishers forget that ultimately, it’s the human readers for whom content must be written and published.

They get obsessed with SEO copywriting – solely optimizing their content for search engine rankings while completely forgetting about delivering quality to human readers.

This approach is counter-productive at many levels.

Low quality content harms your interests.

Your bounce rate increases.

You don’t retain visitors.

People stop visiting your website or blog.

Your readers feel cheated and hence, they get disenchanted with your intentions.

They waste time because they come to your website or blog thinking that they have found the information they were looking for, but they don’t.

Low quality content also sullies Google’s reputation because people see that as Google’s inability to find quality content.

If a new search engine comes up with the ability to find better content, people will start using it.

Hence, Google is heavily coming down upon websites and blogs publishing low quality content.

The new helpful content algorithm update will be specially targeting websites that publish content just to improve search engine rankings.

Naturally, people who have been using SEO copywriting indiscriminately are feeling jittery.

How does Google define helpful content?

Although “helpful content” has a very literal meaning, Google advises you to ask yourself the following questions to determine whether your content is helpful to your human readers.

  • If people directly come to your website (not from Google search), will they find your content helpful and useful?
  • When you are writing about a product or a place to visit, have you personally experienced the product or visited the place to get first-hand experience?
  • After reading what you have published, are people satisfied or do they have to conduct further research?
  • Does your website or blog have a primary focus or a purpose to exist (for example, the purpose of this website is to give you information on content writing, copywriting, and content marketing).
  • Do you provide original information, reporting, research, or analysis?
  • When linking to other information sources, do you simply regurgitate existing information or add further value?

These may seem quite obvious questions but you will be surprised to know how many content publishers don’t pay attention to them.

Doing SEO copywriting under the new Google helpful content update guidelines

What all do you need to pay attention to when writing content according to the new guidelines?

Search engine optimization is always going to be one of your primary concerns.

Here are a few things to keep in mind when writing content for your own website, or for one of your clients.

Don’t write on random topics

The focus area of my blog is content writing, copywriting, sometimes SEO (because it is content related), and content marketing (which is a superset of content writing).

Although I write for websites and blogs, does it make sense to publish blogs on web design?

What about PHP programming?

JavaScript coding?

These topics may get me some traffic, but do they belong to the core focus of my website?

They don’t.

I will be writing and publishing them simply to generate search engine traffic.

I don’t have expertise in them.

I will be simply getting information from other websites and rewriting it, without adding further value.

Instead, stick to your core subject.

If you want to publish regularly, sure, sometimes it may be difficult to come up with new topics, but this is where your creativity will count.

Develop your own writing style

As a copywriter, Google or no Google, you should develop your own writing style to sound original.

Every experienced writer has their own style.

My clients often insist that I write in my style and therefore, sometimes it becomes difficult for me to collaborate with other content writers.

When you have your own manner of writing sentences and using words, even if you are getting information from other websites, you will be writing it in your own way, in your own style, and according to your own take.

Be original

This is one of the major guidelines of the latest Google helpful content algorithm update.

Don’t write and publish content that is already present – maybe in a much better form – on other websites and blogs.

Offer readers something that they cannot find elsewhere.

Develop an expertise.

As much as possible, use first-hand experience to describe products and places.

Everything that they share on this blog, I use it on everyday content writing and copywriting.

Even the blogging tips that I share, I use them on my own blog and also when I’m writing blog posts for my clients.

Don’t obsess over search engine optimization

Just because you’re doing SEO copywriting it doesn’t mean your primary concern should be getting your content to rank higher on Google.

SEO copywriting and content writing are more about using a format that is search engine friendly, and less about cramming your writing with keywords.

When writing, come to the main topic as fast as possible.

Therefore, when you talk about your main topic, if you have defined the topic according to your primary keywords, you will be naturally using your keywords.

Organize your content under various subheadings because larger font draws more attention.

In your subheadings, let your keywords appear naturally.

If they don’t appear, don’t force them.

Similarly, try to use your keywords and bulleted lists.

When I say you should use your keywords, it doesn’t mean splattering them randomly just so that they appear in your text.

Your keywords must always appear contextually.

They should be there because they should be there, not because of SEO.

Don’t unnecessarily stretch your web page or blog post

The Google update documentation advises that you should write highly focused web pages and blog posts.

There is conflicting data available on how long your blog posts (or web pages) must be to rank well.

Google in its new helpful content update guidelines says that it doesn’t matter how many words your blog post (or web page) has.

As long as your content is human-friendly, and relevant, nothing should stop it from ranking well.

Having said that, Hubspot found in a 2021 study that blog posts with 2100-2400 words perform much better than shorter blog posts.

What should you do?

As is the case with everything else, the length of your blog post should be need-based.

My average blog posts these days are 1100-1500 words.

Some blog posts rank well, some don’t.

I don’t bother much.

The messaging is more important to me.

I don’t like unnecessarily stretching my blog posts just so that they have more words.

If you needlessly include topics and subtopics, people lose interest.

They want to read what they were searching for.

They are not looking for 10 other facts.

Use your better judgement.

If you think certain topics are important to your readers, include them, otherwise don’t.

There are some topics that are necessary to make your blog post complete.

But if you feel that your blog post would be better without those subtopics, remove them.

Write in an accessible manner

Google prefers accessible content over inaccessible content.

Make sure your copy is easily readable.

Write simple sentences and paragraphs.

Don’t use over complicated words.

Make your writing scannable so that even someone who doesn’t want to read the whole thing, can make sense of it.

Screen readers should be able to read your text seamlessly.

Link to important topics if you have already written about them instead of rewriting them.

When doing SEO copywriting, think from the point of view of Google.

If your content doesn’t make sense, what is the point in getting it ranked higher?

Get a ton of traffic?

Make people click on advertisements?

Buy your affiliate products?

You know what?

People aren’t doing any of these because they are not even reading your content.

Anyway, 80 out of 100 people read your headline and don’t go beyond that.

So, it’s only the remaining 20 people who are going to care what you have written.

If they feel cheated, even they don’t convert.

From the perspective of Google, why should Google suffer if you don’t want to write quality content?

Why should people who use Google in good faith suffer because you just want them to come to your website without offering them helpful content?

With the help of artificial intelligence and natural language processing Google has enough computing power to know whether you are providing quality content or not.

Stick to the “helpful content” algorithm guidelines and you will be surprised to know how well your copywriting sounds.

 

15 ways you never run out of blogging ideas

Image showing a long road captioned never running out of blogging ideas

Whether you’re running a personal blog or a business blog the success of your blog lies in the fact that you are able to publish regularly without running out of blogging ideas.

Regularity may differ from person to person and business to business, but the more you publish, the better people remember you.

Topics discussed in this blog post include

  1. Take ideas from your existing blog posts
  2. Ask questions from your customers and clients
  3. Use newsjacking to make your blog posts more relevant and topical
  4. Maintain an editorial calendar
  5. Maintain an ideas file
  6. Write multiple blog posts at a time without worrying about completing them
  7. Ask your blog visitors
  8. Use Quora to do research on blogging ideas
  9. Create Google alerts
  10. Use keyword research tools
  11. Use the FAQs of other websites in your niche
  12. Use social media and social networking websites
  13. Use news aggregators
  14. Use Google analytics data
  15. Invite guest bloggers to write for your blog

Although, ideally, it is the quality of your blogging that leaves an imprint on people’s minds, it should also be mixed with frequency.

For example, great blog posts published every day are better for your business rather than great blog posts published every week, every fortnight or every month.

This is slightly an old survey but the challenge of producing great content on an ongoing basis remains around 65% (source).

This means that when it comes to implementing a result-oriented content marketing strategy, the biggest challenge faced by small as well as big business remains continuously coming up with great stuff to write about or talk about.

You may have an awesome beginning but soon you start wondering, okay, what to write about?

You begin to run out of blogging ideas.

This problem isn’t just faced by novice bloggers or bloggers who are blogging half-heartedly just because they think that blogging is good for their business without understanding why.

Even seasoned bloggers, the so-called a-list bloggers also now and then run out of blogging ideas.

What do they do?

They have a system.

The same system I use as a professional content writer while coming up with great blogging ideas for my clients.

These 15 ways will make sure you never run out of blogging ideas

1. Take ideas from your existing blog posts

Many of your blog posts have subtopics and you can always stretch the subtopics into full-fledged blog posts.

Even the bulleted lists may contain new blogging opportunities.

For example, I can use this very bullet point to write a blog post on “How to create new blog posts from your existing blog posts”.

2. Ask questions from your customers and clients

In fact this is the best way of coming up with new topics because as long as customers and clients are doing business with you they are going to have one or another issue and some concern that needs to be looked into.

Ask them questions, turn them into blogging format and create new blog posts providing answers to those questions and this is one of the best way of never running out of blogging ideas.

3. Use newsjacking to make your blog posts more relevant and topical

News is always happening.

If somehow you can create a spin in order to contextually attach the news to your business topic it can do wonders to your inbound marketing efforts.

Suppose a big snowstorm is coming up and the news is all over.

Suppose you sell batteries.

How about creating a blog post that advises people how to prolong battery life during such emergencies?

Here is a blog post that explains what is newsjacking and how to use it for content marketing.

4. Maintain an editorial calendar

Sometimes you run out of blogging ideas because you don’t know what to do on a particular day.

If you have an editorial calendar you always have a topic to write about.

In the beginning of every month chart out your editorial calendar and then stick to it. Read here about the importance of maintaining a content marketing calendar.

5. Maintain an ideas file

This is something like an editorial calendar but you can also do it roughly.

You can use Evernote or Google Keep or even something like ToDoist to maintain lists of blog post ideas that you would like to work on.

6. Write multiple blog posts at a time without worrying about completing them

It slows you down when you worry too much about completing a particular blog post.

Once you have lots of topics with you just keep on adding your thoughts as they hit you.

Evernote can come quite handy in this regard.

Create a dedicated note to particular blog topic and then keep on adding text to it or the research data that you need to use with the blog post.

7. Ask your blog visitors

Many bloggers have a dedicated form on their blogs to ask the visitors what all they would like to read.

This is something like crowdsourcing the generation of your blogging ideas.

8. Use Quora to do research on blogging ideas

People post great questions on Quora – the crowd sourced question-answer website with immense wealth of knowledge.

You can go through the questions being asked in your niche and instead of answering those questions on Quora you can answer them on your own blog.

9. Create Google alerts

People are constantly posting content on the Internet and as this content is posted, you can immediately get email alerts with the links and description of the content.

Just Google alerts can keep you going for many months without running out of blogging ideas.

10. Use keyword research tools

By using these tools – some free and some premium – you can find various combinations of keywords relevant to your niche and this can help you create blogging topics.

Remember that it’s important to create blog topics with your main keywords as much as possible without needlessly stuffing them.

A good example of an online keyword research tool is the Google keyword planner.

11. Use the FAQs of other websites in your niche

Regularly visit the websites of your competitors and see what all topics, especially in the FAQs section, they have covered and then create blogging topics out of those questions and answers.

12. Use social media and social networking websites

You can use something like Hootsuite to create a dedicated column posting updates about your niche.

For example, I’m constantly getting new updates on “content marketing”, “content writing”, “SEO content” and so on in a separate column and from that column I get lots of blogging ideas.

13. Use news aggregators

News aggregators like Feedly, Alltop, Prismatic and Flipboard can constantly supply you with new blogging ideas in your niche.

Some of these platforms also tell you how popular some of the topics are and you can create your blogging ideas accordingly.

14. Use Google Analytics data

If you have a blog you also must have Google analytics script on it that tells you what sort of traffic comes to your blog.

One section in your Google Analytics also tells you what keywords and search phrases are drawing traffic to your blog and you can use this information to create blog content.

15. Invite guest bloggers to write for your blog

This happens when your blog has become a bit known in your niche and people would like to highlight their content on your blog.

For this you need to cross a certain threshold level but once you have done that, it is a great way to make sure that you never run out of blogging ideas.

In fact, once you start inviting guest bloggers you will have to exercise discretion and be careful about what to publish and what not to publish.

Once you have seriously started blogging it’s just a matter of being sensitive towards receiving new blogging ideas.

I have personally observed that when I am blogging regularly I rarely run out of blogging ideas because consciously and subconsciously I’m constantly looking for new things to write about.

Making your content writing inclusive: step-by-step guide

Inclusive content writing

Inclusive content writing

What is inclusive content writing?

It means using a language that respects human diversity.

Inclusive content writing is sensitive towards

  • People with disabilities.
  • Members of the LGBTQ community.
  • People of different ages.
  • Minorities
  • People of different socio-economic status.
  • Different religious groups.
  • Marginalised communities.

Main points covered in this blog post

You can use inclusive writing practices to write

  • Email campaigns
  • Blog posts
  • Informational articles
  • Social media posts
  • Web pages
  • Landing pages
  • White papers
  • Case studies

And every other material you use for business communications.

Here is a Conscious style guide that can help you make your writing more inclusive.

You may get customers and clients of different ages, colours, unconventional genders, ethnicities, language backgrounds, cultures and sexual orientations.

Inclusion also means being sensitive towards diverse physical abilities, mental abilities, and regional and socio-economic backgrounds.

Through your writing you can make sure that no one feels excluded.

Yes, I can understand that suddenly handling so much diversity may seem intimidating, but it doesn’t have to be.

You can also view this inclusive writing guideline from the University of Idaho that explains good writing for the following categories:

  • Abilities/disabilities
  • Gender and sexual identity
  • The race, ethnicity, national identity, and religion
  • Indigenous people

Why incorporate inclusion in your content writing?

It is the right thing to do.

We live in a multidimensional world.

Fortunately, these days we also live in a world that is much more accepting than it was even 15 years ago.

People should be able to live the way they want to live (as long as they are not harming someone by their actions and tendencies).

They shouldn’t feel excluded.

They shouldn’t be marginalised just because they have different physical abilities, or they come from a different background or race.

When they read your content, they shouldn’t feel that their beliefs are being questioned or stereotypes against them are being reaffirmed.

Hence, it is your social and ethical responsibility to incorporate inclusion in your content writing.

It is not that you don’t want to make your writing inclusive.

In many cases exclusion is not a conscious decision.

There is a concept called “implicit bias” that refers to “the attitudes or stereotypes that affect our understanding, actions, and decisions in an unconscious manner.”

The above link says that you can act on the basis of prejudice and stereotypes even without intending to do so.

We store all our biases and stereotypes in the subconscious.

It is in our subconscious where 98% of our thinking happens.

Our subconscious helps us take automatic decisions.

What are the benefits of making your content writing inclusive?

Inclusive content writing helps you portray your brand as a forward-thinking entity.

It improves your relationship with your customers and clients.

It appeals to a broader audience.

Happier customers main more sales.

According to a Zendesk study, 54% respondents said that they prefer to do business with companies that prioritize diversity and inclusion.

Zendesk survey screenshot

A Microsoft Advertising research found that 64% people are more trusting of brands that represent diversity in their ads.

69% admitted that brands that represent diversity seem more authentic.

Microsoft study screenshot

People with diverse backgrounds have immense buying power these days.

Irrespective of ethnicities, sexual orientations and physical and mental abilities, billions of people are doing online shopping.

We live in a globally connected world.

People in different parts of the world can easily, individually, talk about your business.

They can form opinions.

They can demolish reputations.

They can be unimaginatively loyal.

By making your content writing inclusive to become a part of a global community.

You don’t want to miss out on this massive opportunity just because you’re not careful about your language.

With just a single expression you can alienate a big chunk of your market.

Once people move away from business, especially due to a negative experience, it is very difficult to bring them back.

How to make your content writing inclusive?

This is how Salesforce defines inclusive marketing (and inclusive content):

We define inclusive marketing as creating content that truly reflects the diverse communities that our companies serve. It means that we are elevating diverse voices and role models, decreasing cultural bias, and leading positive social change through thoughtful and respectful content.

What is inclusive language?

According to Wikipedia, inclusive language encourages you to avoid expressions that can be deemed as sexist, racist, prejudiced, biased, or denigrating to a particular ethnicity or a group of people.

Here is how Hubspot defines inclusive language:

Inclusive language is the words and phrases you use that avoid biases, slang, and expressions that discriminate against groups of people based on race, gender, socio-economic status, and ability.

It is advised that you don’t identify someone’s race, gender, orientation, ethnicity, or disability status unless it is specifically needed to make a point.

Step-by-step guide to making your content writing inclusive.

Make your writing gender neutral

Unless you are specifically talking about a male or a female, avoid expressions that exclusively cater to a particular gender.

Instead of “chairman”, use “chairperson”.

Instead of “mankind”, use “humans”.

Instead of he or she, you can use they.

The world is fast becoming inclusive.

People used terms like “policeman”, “fireman” or “businessman” because these were, once upon a time, exclusive domains of men.

Now people of varying genders are in all professions.

You can’t possibly include every gender in your writing expressions, so it better be gender neutral.

Stop using ableist vocabulary

In your writing, avoid using expressions like “crazy”, “crippled”, “lame”, “dumb” and “stupid” (just a few examples).

Knowingly or unknowingly, such words can be used to stigmatize, dehumanize, and institutionalise people with physical and mental disabilities, according to Harvard Business Review.

Make your writing accessible

Accessible writing has two meanings:

  1. Text readers should be easily able to read what you have written.
  2. People of varying reading abilities should be able to understand what you are writing.

How do you achieve that?

  • Write short sentences.
  • Use professional but simple words.
  • Avoid industry jargon.
  • Avoid using abbreviations that are difficult to interpret.
  • Use bullet points to break down important pieces of information.
  • Writing in active voice.
  • Cut out unwanted information.
  • Keep your paragraphs short.
  • Use lots of subheadings to make it easier to skim through your content.

If you want you can use an app like Hemingway.

It analyzes your writing and tells you if your sentences are too difficult or too long.

It highlights complex sentences.

Hemingway app screenshot

It uses color coding to highlight portions that are difficult to read, using too many adjectives and adverbs, using passive voice, and may have simpler alternative words that sound better.

It makes suggestions so that you can keep your readability around Grade 6, which is easier to understand and yet, not oversimplistic.

Design a style guide

If you work with multiple content writers, it can become a hassle to pay for every writer regarding inclusive writing.

Instead, you can design a downloadable style guide containing step-by-step instructions on how to incorporate inclusion when writing.

Here is an inclusive writing style guide from Google.

At many places it is also called “diversity style guide”.

Inclusive content writing is more than being politically correct.

It shows you respect individual differences.

You show respectability towards cultures, gender orientation, ethnicity, and regions.

It shows your commitment to socially conscious practices.

By putting in an effort to make your writing inclusive, you show your willingness to include the greatest number of people when you communicate.