Tag Archives: Content Strategy

There is a parallel between Rahul Gandhi and an unsuccessful content marketing effort

content-marketing-rahul-gandhi

If you don’t know Rahul Gandhi, he is the scion of the Nehru-Gandhi family who is the cynosure of the English media lady journalists here in India and also, seemingly, the only beacon of hope for the Congress party. He is the son of Rajiv Gandhi who was assassinated by the LTTE terrorists, and Sonia Gandhi, who is presently the Congress president.

Why is there a parallel between Rahul Gandhi and an unsuccessful content marketing effort?

In order to succeed in content marketing you need to be regular. And not just any regular, you need to be regular with creation, publication, marketing and most importantly, quality and relevance. These shouldn’t be activities and traits that you orchestrate just when you feel like it. They need to be ongoing otherwise they never take off.

In fact, another good parallel comes to my mind. It’s like riding a bicycle. Unless your bicycle attains a certain speed, you cannot balance. You will fall if you pedal too slow. I remember once Rahul Gandhi also talked about the escape velocity – he had said something to the tune of that India needed Jupiter’s escape velocity in order to experience some progress. Or something like that. The concept of escape velocity can also be applied to content marketing – unless you put in a certain amount of work, it is never effective.

Rahul Gandhi is not a career politician. He is in this field because of his family history and maybe because he has never been able to build another career. He comes and goes according to his own whims and this is why he always fails to make an impact. Had someone else had the sort of opportunities that he has got, he or she would have worked wonders.

Politics is not a part time job, it is a full-time job, just like content marketing. When you’re doing content marketing for your business, you have to take it seriously, you have to give it all it takes. It cannot be a half-hearted effort. To ensure the success of your content marketing effort you need to

  1. Create and publish quality content regularly (if possible, daily).
  2. You need to use the channels available to you to disseminate that content and advocate it.
  3. You need to respond to other people’s content with your own input.
  4. You need to engage your audience so that it begins to recognize you for your strengths and other characteristics.
  5. You constantly need to provide people something of great value.
  6. You need to be there, be one with them.
  7. You need to be present on the same channels being used by your audience.
  8. You need to talk to people in their own language rather than using your own gobbledygook.
  9. You need to take care of the core issues, the issues that really matter to people rather than simply beating around the bush.
  10. You need to be able to inspire loyalty and turn people into your evangelists.

Just as all these qualities are missing in a badly executed content marketing strategy, they are also missing in Rahul Gandhi and this is why he comes out to be a quintessentially failed politician who, instead of inspiring confidence, inspires disenchantment, and sometimes ridicule (because he tries to portray himself as someone he is not).

How storytelling helps you sell more, scientifically

Sell more with storytelling

If you keep track of the various videos going viral on social networking websites like Facebook you must have come across this heart-warming video of a small puppy becoming friends with a horse. It is a Budweiser ad video.

The video has a typical storytelling format. There is this cute puppy that lives near a stable. It often sneaks out to meet a horse and they are shown interacting and playing together. Then one day the puppy is adopted and while it is being taken in a car it starts crying. The horse, along with other horses in the stable, manages to stop the car of the person who has adopted the puppy and then gets the puppy released. The stable owner adopts the puppy and then the puppy and the horse get to live together happily ever after, or at least this is what the video shows.

This Budweiser ad has scored top honours in the USA Today’s Ad Meter and Hulu’s Ad Zone for being the most popular ad among viewers. It uses the “buddy” concept that resides within the brand Budweiser to touch people emotionally. Nowhere you see people guzzling down the beer or scantily clad women drenching themselves with the foamy liquid. The ad is full of furry cuteness.

Research has shown that it’s not the content of the ad that predicts its success, but the story contained within the content. Storytelling evokes different neurological responses. According to Paul Zak, a neuroeconomist (yes, we have those), says that a stress hormone called coristol is released when we are experiencing tense moments in a story. This hormone helps us focus. When we are experiencing or reading about something cute, like furry animals (for instance the story above) a feel-good chemical called oxytocin is released that promotes connection and empathy. Happy endings in stories trigger the limbic system, that is also called our brain’s reward center, to release dopamine, which makes us feel more hopeful and optimistic.

To prove his point Zak conducted an experiment. A sentimental and emotionally charged movie about a father and a son was shown to a group of participants. After the movie the participants were asked to donate money to a stranger. Those with higher amounts of oxytocin more readily gave money to a stranger than those who had lower levels of oxytocin (those who hadn’t seen the father-son movie).

How can you sell more with effective storytelling?

When people are on your website they are full of doubts. These doubts may originate from lack of information, lack of familiarity and a general sense of suspicion which is natural. They don’t know you. They don’t know about your product or service. They haven’t interacted with people who have used your product or service. So naturally they are not able to make up their minds.

This is where storytelling can help you.

You need to list the benefits of your product or service. You have to explain various features. But along with these, you also need to tell stories of people who have already used your product or service to enrich their lives. Create passionate stories involving your product or service. Show through what difficulties people were going before they purchased your product or service, through what sort of doubts they went before purchasing your product or service, how they ended up purchasing it and through what transformation their lives went after they have purchased your product or service.

More than believing you, your visitors would like to believe people who have been in a similar situation. People like to relate to people because for thousands of years we have been living as a social species. We need validation. We need reassuring information to give us confidence and trust. Effective storytelling can do that.

This blog post takes reference from a Harvard Business Review article on using storytelling as a strategic business tool.

What’s all this fuss about telling stories in content marketing?

Storytelling with content marketing

Everybody loves a good story, but what does storytelling have to do with content marketing?

Stories have been told since time immemorial. Even cave dwellers who hadn’t yet learned to use words (who knows? maybe they knew words but just didn’t know how to write them?) told their stories by sketching an drawing on cave walls.

The ancient traditions of storytelling

When there were no TV and Internet people would sit around a fire or near a hearth and tell stories, or listen to them with rapt attention. In India there are whole tribes of story tellers who roam from village to village, town to town, telling ancient stories and getting alms in return. In fact some of these storytellers are so famous that the government assigns a permanent salary for them so that they can keep the tradition alive.

What’s so fascinating about stories? We can relate to them. Whenever we’re reading a story, we see ourselves in one of the characters, or we have found ourselves in a similar situation, or we would like to get ourselves in a similar situation, or we strongly subscribe to the values represented by the story.

A story, in a logically arranged sequence, presents us with a problem, the ensuing struggle (or conflict), and then in the end, a resolution. After reading the story (let’s not talk about horror stories of the Stephen King variety) we can peacefully go to bed thinking that yes, it was a good end and no matter how many emotional ups and downs were there, in the end things worked out. A good feeling.

The same can be achieve with storytelling vis-a-vis content marketing. Instead of simply talking about your products and services in an uninspiring manner, tell the stories of people who were going through a problem that was eliminated by your product or service. People will immediately be able to relate to your story.

For example…

Peter always wondered why his website wasn’t converting well. He had purchased a very expensive template from one of the biggest companies that sold predesigned website templates. He had made sure that all the source code was search engine optimized. Since he didn’t find the photographs included in the template good, he spent further money to purchase expensive images from iStock.

After 5 months of relentless promotion and hiring a couple of content writers the results were as dismal as they were in the beginning. The bounce rate was more than 98% and at the most people stayed for 45-70 seconds on his website. He was running out of resources, he had started having constant fights with his wife as she thought he was wasting lots of money in the website, and found himself trapped in a vicious loop that was proving to be very difficult to break.

The story of how my content writing service helped Peter

Then one day Peter came to my content writing website.

He read about the importance of engagement. He read about how it is very important that your customers and clients should be able to relate to what you are conveying to them.

After reading a few blog posts and articles he logged onto his website and tried to look at it from a new angle.

Up till then he was simply interested in having a cool website with lots of content to improve his search engine rankings. Now he understood that it wasn’t just about looks and better rankings, it was about setting up long-term relationships with your prospective customers and clients through informative, helpful and expert content.

He realised that his website was lacking the most important ingredient: content that could convince. There was a sense of detachment. There was no “voice” in whatever was written on his website. The connection was missing. The business didn’t sound trustworthy. The writing didn’t try to solve any problem.

He contacted me.

From the beginning itself I told him I wasn’t interested in creating “tons of content” for his website. I would rather focus on improving the quality and effectiveness of the existing content.

We spent some time trying to understand exactly what he was trying to deliver to his customers? What was he trying to sell? What did his ideal customer want from him?

We shifted the focus from his product to the problem the product solved. Of course we talked about the product, but more than the product, we talked about the benefits, the ways around, and the various problems it could solve once his customers had purchased it.

We shared stories from happy customers. We collected as many testimonials as possible. We updated the content not because we wanted to cover as many keywords as possible, we updated because we wanted to share useful information with the visitors.

Gradually (actually, sooner than we had realistically anticipated) people started interacting with Peter. They would leave comments on his business blog. They responded to email newsletter that he broadcast once a week. He started getting email queries.

Then, two months after hiring me, and 7 months after having launched his online business, he made his first sale. He called me in the middle of the night to tell me that forgetting that I might be sleeping (it was daytime on his side of the globe and night time in my side).

It’s been a year now since I wrote the first web page for him. He has by now launched two more businesses, funded by the profits he made off his first business. 8 employees are working full-time under him and if things continue the way they’re right now, he plans to move to a bigger, upmarket office within the next six months.

Good story?

75% of it is true and the rest are some embellishments. But I’m sure you were able to relate to what Peter had to go through. This is what storytelling in content marketing does, it helps you help your customers and clients relate to you. Fill your website or blog with as many such stories as possible.

How to write content for the festive season

Writing content for the festive season

When you want to write content the biggest hurdle is often the lack of ideas. What to write about? The content needs to be relevant, topical, useful, informative and if possible, also entertaining. The examples and ideas must come from the things happening around you. For instance, festive season is fast approaching in the Western world. Here in India we had just had Diwali, Dussehra and a litany of other big and small festivals that are lined up between the months of July and December.

Now we’re moving towards Christmas and the New Year. How do you write content for the festive season? Remember that there has to be a relationship between the occasion and your business otherwise the meaning is lost. I’m not saying this always has to happen – not everything needs to be business- related – but if they can be combined, nothing like it.

It’s not just always about why people celebrate a particular festival, how it is celebrated or what various aspects of the festival mean to different people. These are important, but there are many big and small things that are associated with almost every festival that impact people directly and indirectly.

Take for instance overeating. We all end up overeating during festive days. If your blog or website promotes healthy living, why not create multiple articles and blog posts advising people how to celebrate their festive reason without overindulging? What about publishing recipes of foods that can be enjoyed without the added problems of upset stomachs, bloated bellies and inflated calories? What about listing gift ideas that are not just healthy but also enchanting?

What if you are selling woollen garments or winter clothes? How would you suggest people to take care of winter clothes during the chilly Christmas days? What sorts of clothes are best for celebrating a white Christmas?

Suppose your company sells alcoholic beverages. You can create a series of articles and blog posts advising people how to enjoy alcoholic beverages during the festive season without indulging in drunk driving or losing control. How about managing a hangover after raucous evening?

I’m writing content for a real estate client these days. Some people consider investing in real estate property auspicious during festive seasons. Many rich parents and relatives like to gift apartments and houses to their younger kids and relatives during festivals like Christmas and Diwali. Why not give them advice about what would be the best real estate buying options for such gifts?

The whole point of writing content for the festive season is touch upon issues that are normally overlooked but are highly relevant and important.

Don’t underestimate the power of commenting in your content marketing strategy

Commenting on other blogs and websites can reap you great benefits, as claimed in this blog post where the author Neil Patel claims that he generated $ 25,000 with 249 comments. I can understand if you are a bit cynical about the tactic because most of us relate commenting to comment-spamming – people indiscriminately leave comments to generate traffic with the false understanding that it will increase their search engine rankings. Comment spamming is a legend in blogging circles and there are many plug-ins specifically to deal with the menace.

But Neil, quite understandably, doesn’t talk about THAT sort of commenting. Commenting is a very special feature and most publishers keep it switched on because it makes publishing more interactive. Whether it’s personal blogging, professional blogging or news websites, every publication these days has the facility to leave comments. So it isn’t that commenting is frowned upon. What’s frowned upon is commenting just for the sake of commenting. This is something you should avoid especially if you want to make commenting an integral part of your content marketing strategy.

How to make commenting an integral part of your content marketing strategy

You will need to be patient of course. Commenting is a bit different than blogging because you’re commenting on someone else’s blog or article and initially he or she may decide to not to approve your comments. So in that regard you will need to practice some patience before your comments begin to appear on the website that concerns you.

Be careful of what blogs and publications you choose. Remember that you’re commenting because you want to attract business. It’s no use commenting on a fashion website if you sell homoeopathic medicines unless there is a connection.

Being a professional content writer I have a wider choice because anybody can be my client (this also increases my effort manifold of course).

Once you start commenting, be careful that you add value to the ongoing conversation. Be sincere. In order to do that properly read the blog post or the article and take down the main notes. If you decide to disagree with some of the points, evaluate them carefully and crosscheck with the information you have with you. Even if you’re going to agree add your own take so that the people participating in the comment conversation know that you have actually grasped the thread.

What if you have no idea how to start? Doesn’t matter. It doesn’t mean you don’t start leaving comments. You can just leave a polite “well-written”. Being a new entrant, people won’t mind that.

With commenting you need to be persistent. As mentioned in Neil’s blog post, he left 249 comments on various websites. He is a known professional in the field of Internet marketing and blogging so it is quite understandable if his 249 comments were able to generate $ 25,000 for him. It might not happen to you. But even if a fraction of that success is generated by regular commenting, the effort is worth it.